9-р сар 3, 2025
This course provides a general management perspective on the role of operations in companies across both manufacturing and service industries. It offers a broad survey of concepts and techniques involved in designing, managing, and monitoring business operations. Emphasis is placed on understanding the role of operations in building a company’s competitive strength, creating value, and delivering customer satisfaction.
The course is structured around three main parts: 1. Designing Operations, 2. Managing Operations, 3.Monitoring and Controlling Operations.